[vc_row][vc_column][vc_column_text]All QEY item(s) come with a three-year warranty against faults in materials and manufacture. This warranty period may vary depending on the statutory law of the country where the item is shipped. This warranty covers production faults, but not wear-and-tear from regular use.
If you believe you have a warranty claim concerning an online purchase, please contact Customer Service (firstname.lastname@example.org). Send them an email and include your original order number, photos of the suspected fault and a brief description of the claim. They will decide whether the damage is the result of a manufacturing defect or deviation from factory specifications. If they determine that you have a claim the item(s) will be refunded.[/vc_column_text][/vc_column][/vc_row]